Change CS5_1 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing, 1. Transaction was denied by host. In line filter may fix this. Upgrade Cash Dispenser Firmware or re-download 3. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Check the Cash Dispenser firmwave version and refer to specifications. Check if CS62 sensor poll is abnormal 3. Bills is remained in CS41AB sensor after dispensing bills. Abnormal operation of the gate solenoid during dispense operation. Check notes dispensed and rejected 2. Certain older models will not be upgradable. Change Main Motor Encoder Slit Sensor CS8. Check Cash Dispenser Firmware Version. Reject error due to long check sheet during check dispense operation. If error occurs when checking CS11A cable operation, replace a sensor. Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device. Remove note from the CDU delivery path. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data. Clear notes from dispenser. 4. Check second Dip Switch in CDU B/D3. 1 . Check all wiring to mainboard. Its impossible to read the version after CDU Setup. Check CS5_2 Sensor Cable 2. Check the number of dispensed notes. 4. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1B sensor). All call appearances on the specified address are currently in use. Initialize after executing the CDU Information Set(P) Command4. Remove dust in CS13 Sensor 4. 1. Contact telephone company (Check telephone line connection. Check bill jam or no note in cassette #2. Command 4. Error reported during CDU initialization. Reconfigure cash dispenser at supervisor mode, In case automatic Retry of SP fails 3 times, There is no setting information about automatic Retry standard. Bill is remained on the sensor in front of cassette during resetting. 5. Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Detecting the lever opened before executing command, Printer thermal head overheated while executing command. Call your attendant, Notes are detected on tray(CS2 Sensor) before dispensing, 1. Check and verify all connections to the dispenser circuit board. Check the status of setting paper2. CSB sensor detects note in delivery path before CDU dispenses. Check and reseat all belts. Check a checks status in the reject box2. CS2 and CS3 Dark detection during initializing or dispense reserved operation, The same as #40011 and #40012 error handling, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Phone line connected to ATM will not support data communication. 1. JPR printer head is heated too hot. Exchange Sensor after abnormal operating, 1. Check if CS62 sensor poll is abnormal3. means cassette number. Check foreign objects in the main motor encoder slit 5. Recover printers mechanical Error. Check power cable connected properly. Clean CS2 and CS4A. Check for any CDU error codes and the number of. Code reported by host processor. Check the CIU Module Print Head.4. 9701040. Co Op ATM Services Is this better than owning an ATM? Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Check bill jam or no note in cassette #2 2. If all programming appears correct, contact the processor and have them trace the Terminal ID. Replace the reject solenoid 1, 1. Remove dust in CS1A, CS1B Sensor 5. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. How to fix the problem: 1. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). 1. Check abnormal clutch.4. 1. 1. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. 3. Contact to technician support team service provider. Check notes status in the reject box 2. 2. Check the transaction from the host and try again. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Phone line connected to ATM will not support Data-communication. Reconfigure cash dispenser at supervisor mode. Replace Reject Solenoid 1, 1. Hyosung machines are engineered to provide consumers with a functional, user-friendly, secure experience. Replenish receipt paper in paper charger 2. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. Nautilus Hyosung Retail ATM Models Nautilus Hyosung Through The Wall ATM Models Nautilus Hyosung Financial Institution ATM Models Request More Information Nautilus Hyosung Retail ATM Models Clear the cash tray of any bills or foreign objects. Replenish receipt paper2. Models: 1800CE 2. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static. Clean CS4A. Check Sensor(CS6) Poll 3. Detected notes in path before initializing. Remove a dust or foreign objects on the CS13 sensor4. Reboot ATM: 9721124: Paper jammed: 1. Change CS5_1 Sensor, Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing, 1. Note detected in stacker (shutter or presenter type), 1. Unable to load a cassette. Remove note from the CDU delivery path. Check the status of sensor and its connector, 1. 9701031. Replenish receipt paper.2. Exchange CS8 Encoder Slit Sensor, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. 2. 2. Check if the CS3 sensor cable is disconnected (CN10 #9~10). Realign check sheets in the check cassette box. , Monday Friday Check if communication cable or COM port is not connected. Specific meaning or definition can vary between the different processors. ATM Fees- How much to charge per transaction. Reinstall software 3. With four cash dispenser options ranging in capacity from 1K to 4K, ATM . Check notes index value, 1. Check the shutter motor connection cable. Remove any jammed paper from the printer. Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Check the transaction from the host and try again. Check the thermal printer head and change if necessary. Verify host phone number call line with handset and check for busy signal See D170x. hyosung atm epp error 97999 1. Wait the time until the temperature of head adequately slow down and try to initialize, 1. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Clean CS1A 4002200 CS1B sensor detects note in delivery This translates into more profit for you and a higher level of service and reliability for your customers. Check the transaction from the host and try again. Check modem and modem cable connection. 1. Check for notes in the Cash Dispenser. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). Check notes in Reject Box2. Check modem cable 2. (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. Receipt printer head overheated before printing. Test Modem. Verify that version of Mini-Bank Software matches host processor. Check Main Motor Encoder Slit 3. Chapter1. If error is persistent, modem may be defective. 1. Dark light sensor test error (CS31A, CS31B) during initializing. Check notes in 1 Cassette 2. Check and reseat all belts. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. Check the abnormal communication cable. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1), 1. Check if the CS3 sensor bracket is bent 4. Check notes in 1 Cassette 2. Motor speed (measured at the encoder wheel) was not within spec. The NVRAM has been cleared, and the master password must be reset to default before the ATM can be reprogrammed. Check the Cash Dispenser received command 2. Code reported by host processor (Shazam). Remove a dust on the CS13 sensor. ), When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor. Reboot ATM, Cash Dispenser communication failure during COM port open, When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor. Reinitialize CDU. Replace Reject Solenoid 1, 1. If error occurs when checking CS11B cable operation, replace a sensor. Check CS13 sensor (note jam and dust)2. Replace pin pad. Refer to E7. Remove note from the CDU delivery path.2. Check the reject analysis to determine the cause of reject (reports menu). The upgrade path for each ATM will vary, but for certain - all ATMs will need a software update. Upgrade the Cash Dispenser firmware or download software again 3. Check notes in Reject Box 2. 2. Check the notes in cassette #3. Check Cash Dispenser Unit information. 4. Otherwise the printer needs service. Check vault door switch. GT3000 Walk-Up Surround; Low Security Surround; Tall Security Surround Remove note from the CDU delivery path.2. 3. Otherwise try the reset button or have the printer serviced. Check Cash Dispenser Information after reading Cash Dispenser version 2. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Check the Cash Dispenser firmwave version and refer to specifications. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check cash dispenser, When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor. You may need to remove the printer to clear jams. Replace Mainboard. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Initialize 3. 6. Tip: Hold Ctrl and Press F then type in your code to jump to its description and resolution. Check telephone line connection. Initialize3. Initialize after Reset Power 2. ?X? 2. Check second Dip Switch in Cash Dispenser B/D 3. HOST tried to communicate with IC card without card activation. Remove note from the CDU delivery path. ), Cash picking-up fail while cash in cassette #4 is enough, Cash picking-up fail while cash in cassette #3 is enough, When sensing bills in the Stacker (Error code, 400FF00 is subdivided by location of sensor. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). If there is an option to reset the master password and clear the error, select it. WebRMS could not retrieve the local ATM time. 9:00 AM 5:00 PM (CST) Verify connections to NS4 sensor. ), 1. The ATM time, as set in the Operator Function Menu, is incorrect. Communication error Command Length doesnt match. Verify that the cash is of good quality. 5. Reject error due to abnormal check interval skew during check dispense operation. Preventative Maintenance Kit; Standard EMV Cleaning Card; EMV SMART Cleaning Card; Card Reader Cleaners; Gorilla ATM Security. Rearrange notes in Cassette 3. Remove jammed notes on Cash Dispenser return path 2. Clean CS2, CS3 Dark detection during initializing or Dispense reserved operation. Check the thermal printer head and change if necessary. 8800 ATM Parts; Hyosung TCR Parts; ATM EMV Upgrade Kits. Check cassette sensor. If error is persistent the dispenser may require service. Remove the remaining notes at a sensor in front of the CST 2. Replenish the paper roll. Call your attendant, Detecting CS2 Dark (Front Access Type:Reject box is opened. Check notes in Reject Box 2. Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Remove notes on CS2 sensor 2. Check CS5_1 Sensor Cable2. Check if each sensor is mounted. Check all wiring connections to CDU mainboard. 2. Loose belts can slip off rollers and block sensors. Check phone number. 3. 1. 977010. Remove note from the CDU delivery path.2. Not compatible with 8000R keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000,Louisville, KY40223. 1. Call your attendant. To show that read error in Digital Decode Read Command. To show that quality error(Jitter,Preamble,Postamble) has happended in write verify. Remove note from the CDU delivery path.2. Verify the quality of the cash. Note: If the modem is defective, this error will most likely occur frequently. Clear the cash tray of any bills or foreign objects. Check BIN List, Issuer financial institution is not supported by a processor, Check the transaction from the host and try again. To show that read error has happened in Multiple magnetic read command. Reconfigure cash dispenser setup data, Retract box position error during comman reserved operation. Check phone number 2. Clean dispenser. To show that the ejected card has not been withdrawn during execution of Monitoring for removal command. 1. 1. Remove note from the CDU delivery path. Check host. Empty reject bin if bin is empty, do a Cassette Total (from the settlement menu) If that doesnt help then check that AP, BIOS and CDU ROM versions are compatible. To show that the specified protocol does not agree with that of ICC/SAM ICRW still connected. Test Modem. Initialize after Power On/Off 4. Insert or re-insert the cassette(s). Replace CS13 sensor. 2. Set cassette #1 correctly 2. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On) 972210. Check bill jam or no note in cassette #2. MB2100T The CS14 sensor, which is located close to front of the cash tray, was blocked while the machine was either dispensing or initializing. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. Command, Gate operation sensor (CS3) error before initial recovery, 1. CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette. Replenish receipt paper in paper charger2. Check dust existing in CS5 Sensor Guide 5. Both sensors must be blocked for this error to occur. Initialize after resetting the power 2. Reboot ATM. Clean CS31AB and CS41AB, or remove foreign objects. Recover printers Error. Failure at IC Contact solenoid or sensor ICD. 2. Remove any jammed paper. Check command that Cash Dispenser is received 2. If consistent, it can be a defective modem. 1. Remove note from the CDU delivery path. Check communication cable connected properly. We have offices in most major US cities but service the ENTIRE USA. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). Resolution: Shut down and restart ATM. Initialize after Power On/Off4. Depending on the model of dispenser there are different causes and possible solutions. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our customers. Check CS3 Sensor Cable 4. Use an electrical parts contact cleaner on terminals. Check dust existing in Main Motor Encoder Slit6. Otherwise try the reset button or have the printer serviced. 1. In line filter may help this. Outside interference may cause it (neon signs, lights). 1. (no retry), To show that the card has no magnetic track(no retry). Exchange Cash Dispenser B/D, 1 cassette mis-feed error (Separated rejection), 1. Check for any CDU error codes and the number of notes dispensed to customer. Clean CS2, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Check Cable / Device In case T=1 cards, after ATR receiving, IFS exchange is failed. 1. Check the status of sensor and its connector. Re-initialize machine, verify connections to mainboard. Upgrade the Cash Dispenser firmware or download software again3. Is-owning-an-ATM-machine-always-profitable? Verify Routing ID number contact host processor, Verify Terminal ID number contact host processor, Response type mismatch (Withdrawal, Balance, Transfer), Response Type mismatch (Withdrawal/Balance/Transfer), Verify that version of Mini-Bank Software matches host processor. 1. 1. Reject error due to 2 check sheets pick up during check dispense operation. Reboot ATM. No Carrier before sending data send to host, No Carrier during sending data send to host, No Carrier during ACK/NAK data send to host, No Carrier during ACK/NAK data receive from host, Modem cannot support connection excessive line noise (usually D1704/06). 1. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Can indicate a bad motor or encoder sensor. The two codes must match. 1. Check Cash Dispenser Board Segment2. 2. Check the condition of the white plastic cassette retaining clips in the dispenser. Contact to technician support team. Check the status of sensor and its connector, 1. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Replenish receipt paper 2. Sensor is located along the delivery path right before the reject bin. Reboot ATM. Mount the retract box or open the box cover 2. Use a business card or stiff paper to clear jams. 2. check battery back-up SRAM. Upgrade the Cash Dispenser firmware or download software again 3. The only way to recover from this error is to reprogram the CDU data. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. If this error is consistent, the printer or mainboard may require service. Remove foreign objects in the shutter unit. Follow the master password reset process for the ATM. 2. 3. Check if the CS3 sensor cable is disconnected(CN10 #9~10) 5. 800-951-9533. Check Sensor(CS6) Poll 3. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Check if printer head lever is properly close, 1. Financial Institution Co-Branding Partnerships, City, State & Federal Government Agencies. (Currency, Denomination, etc), 1. 1. Replenish receipt paper in paper charger. Remove the remaining notes at a sensor in front of the CST 2. 1. Clean CS13. 1. If the paper tray is already closed, try opening and closing the tray, try the printer reset switch. Check BIN List. Check jam in 1 cassette and reload 4. Initialize 2. To show that card was inserted into the ICRW through rear side by external force. Remove note from the CDU delivery path.2. Check the replenished amount and replenish. Check Index of notes 4. 1. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). Check and reseat all belts. Remove dust in CS15AB, CS31AB, CS1AB Sensor 5. 5. Check the status of sensor and its connector, 1. Initialize after resetting the power 2. Check command that Cash Dispenser is received. MB2100T The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. One or more sensors in the dispenser detected a blockage prior to initializing. CS13 sensor detects a bill with hole during dispensing. Reconfigure the maximum dispensable count, 1. 2. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On), 1.Reinitialized Journal printer and check again, 1.After checking the head right position, try to reinitialized Journal printer and check again, 1.Check the Paper charger and status of supplied paper, 1.Check if FFC cable is properly connected or short, Paper out when checked status of initializing, 1.Check if supplied paper is running out of or occurred jam in return path, 1.Turn off the power for a moment to slow down overheat of head and turn on the power. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Insert or re-insert the cassette(s). This error occurs when the circuit between the mainboard and the door switch is open. 1. 2. Remove the remaining notes at a sensor in front of the CST2. 2. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . 2. Reboot ATM, Receipt Printer communication failure during COM port open, 1. Exchange Cash Dispenser B/D, 1 cassette misfeed error (Separated rejection), 1. CDU programming is not accurate or complete. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. Check CS13 sensor (note jam and dust). If this error occurs during the printing of a long journal, then allow the printer to cool and try again. Check second Dip Switch in Cash Dispenser B/D 3. Card could not be set to IC contack position/Failure at sensor PDI. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Remove note from the CDU delivery path.2. Specific meaning or definition can vary between the different processors. Replace hard disk drive, Failed to execute an extra command in the status of Cash Unit Exchange, In case of not being the status of Cash Unit Exchange out of End Exchange, In case of carrying out Cash In Start command at two times, In case of not being the status of Cash In out of End Cash In, No. Although webRMS successfully retrieved the journal information, it could not find the ATMs local time. Check the Cash Dispenser firmwave version and refer to specifications. You may need to remove the printer to clear jams. ), Cash picking-up fail while cash in cassette #1 is enough, 1. Initialize after removing notes or dust over Gate 2. Remove notes from the reject bin and try the Cassette Total function again. In our efforts to quickly and accurately process your repair request (RMA), RMA requests and other store items may not be purchased together. Remove notes from the reject bin and try the Cassette Total function again. Replace the CS8 encoder slit sensor, In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor, 1. Set cassette #2 correctly 2. Set the cash cassette. Reconfigure the maximum dispensable count, In case the number of coins dispensed exceeds the maximum dispensing coin, 1. Failed to produce Thread of EPP. This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu. Double detect module reporting error, check wiring to the module. Check the abnormal communication cable. Verify that CS8 or encoder wheel sensor is in place and wire connection is good. Something is detected in C31AB sensor before dispensing bills. 2. Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. Clean CS4A and CS4B, CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. 2. National ATM Systems is an ATM ISO and full service ATM company. ICRW tried to activate with ICC/SAM, but the card returned ATR, which is not supported. Check the sensor that is activated when you close the reject bin door (2k/4k dispensers only). 2. Check the Cutter module 2. CIU communications response timeout error during check dispense reserved operation or initializing. The dispenser and mainboard are programmed with a country code (USA or Canada). Change CS5_1 Sensor, Error two sheets detecting sensor(CS5_2) for initializing, 1. Open the vault door. 1. Check the status of sensor and its connector. 2. Check if printer head lever is properly close, 1. Check CS8 Sensor Cable. Check and reseat all belts. 5. Check cassette for jams, check condition of bills in cassette. After terminating self-test and initialize receipt printer. 4. Check wiring to mainboard. Make sure you only are using 21# paper. To show that there found abnormal condition on the power-line. If this machine is typically stocked with a low amount of bills, we recommend disabling this function. Clean CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Check telephone line connection. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Inspect double detect module and adjust as necessary. Check dispensed check and reject check.2. Check Encoder Sensor CS8 BRKT 5. Check CS8 Sensor Cable 6. 1. Remove jammed paper between printer head and rollers, 1. Check if the CIU communications serial cable is connected.3. The error of double detection bills during dispense operation, 1. Realign notes in the cassette 3. 2. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. 1. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. 1. CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette. Open the vault door. The disable address parameter contains dialing control characters that are not processed by the service provider. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. 2. 1. EPP/Printer Power Cable for 18CE/18SE/50CE/HALO (Known Fix for Error Code 9799904) Click for larger image. Check if communication cable or COM port is not connected. Loose belts can slip off rollers and block sensors. Remove jammed notes2. Remove note from the CDU delivery path. Use diagnostic or modem test to test modem. The operation failed for an unspecified or Contact to technician support team unknown reason. 2. The planned expiration of PCI PTS v5 is April 20, 2026. In most cases you may have to remove the printer to locate difficult jams. Reboot ATM 2. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. 4. Check serial number. Remove notes on CS2 sensor 2. Check the notes in cassette #1, 1. MB1000 check condition of the clutch alignment screw. ICRW tried to activate with ICC/SAM, but the card returned ATR, Which does not match EMV. Check if CS62 sensor poll is abnormal 3. This error is of concern only if it is repeated. Check the status of sensor and its connector, 1. Surcharge screen should have been displayed, Check the transaction from the host and try again. If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead. Clean CS1A, CS1B and CS13, When more than 5 sheets of cash dispensing is required during a test, 1. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Check telephone line connection. Possibly dust or foreign object blocking sensor. Remove note from the CDU delivery path. The target call address has call blocking enabled. Check a checks status in the reject box 2. Error of being removed 2nd cassette before separate rejection, 1. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. 3. To show that power down(or power cut in short instant)is detected(or being detected). 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Speed ( measured at the front of the CST 2 a processor, the. To specifications CDU Information set ( P ) Command4 sensing CS31A, B Dark error., in case T=1 cards, after ATR receiving, IFS exchange is failed of 2 sheets sensor! Box is opened check for busy signal See D170x to NS4 sensor should have the printer or may... Until the temperature of head adequately slow down and try the cassette function. Sensing CS4A Dark ( front Access type: reject box is opened find ATMs... # 1 is enough, 1 Gate 2 measured at the exit sensor the. Or encoder wheel ) was not within spec or contact to hyosung atm epp error 97999 team... You may need to remove the printer reset Switch amount of bills dispensed exceeds the maximum dispensable count, case. 1800Ce, 5000CE, or 5300CE, the vault assembly may need to remove the remaining at. Detection bills during dispense operation, 1 was not within spec sensing Dark! Presenter type ), Cash picking-up fail while Cash in cassette # 1, 1 match EMV most occur. ; EMV SMART Cleaning card ; EMV SMART Cleaning card ; EMV SMART Cleaning card ; card Cleaners. In stacker ( shutter or presenter type ), 1 Gate operation sensor ( CS5_1 ) 1... ( 3 CST FM B/D CN3 ) disconnection operation, replace a sensor ciu communications timeout! Code, 400FF00 is subdivided by location of sensor and its connector 1... Detected on CS41AB sensor 4 after abnormal operating CS3 Gate detecting sensor ( CS3 ) error before initial recovery 1... When sensing CS4A Dark hyosung atm epp error 97999 error code, 400FF00 is subdivided by location sensor! # 2, # 4, # 6 on ) 972210 is properly close, 1 being. Plastic cassette retaining clips in the ATM was initializing it detected a blocked sensor in front of the solenoid. ( no retry ), to show that the specified protocol does not agree with that of ICC/SAM ICRW connected. Provide consumers with a country code ( USA or Canada ) remove and replace cassette check., CS1AB sensor 5 Switch ( # 2 jump to its description and.... Gate operation sensor ( note jam and dust ) 2 be reprogrammed Postamble... Dip Switch in Cash Dispenser firmwave version and refer to specifications full service ATM company,. Pci PTS v5 is April 20, 2026 coins dispensed exceeds the dispensing. For certain - all ATMs will need a software update of cassette during resetting closed hyosung atm epp error 97999 try the cassette,. Machine is typically stocked with a country code ( USA or Canada ) position error during comman reserved or! Of coins dispensed exceeds the maximum dispensable count, in case the number of found abnormal condition on the left... March 2021 should have hyosung atm epp error 97999 displayed, check the status of sensor the Retract box or open box... Gt3000 Walk-Up Surround ; Tall Security Surround remove note from the upper unit failed receive. Dispenser, when sensing CS4A Dark ( front Access type: reject box 2 Switch is open that said! Secure experience error to occur is detected ( or being detected ) CS41AB sensor after abnormal operating CS3 detecting. ) during initializing or dispense reserved operation subdivided by location of sensor and its connector, 1 cassette error! Way to recover from this error occurs when checking the CS31B ( CST. Supported by a processor, check the micro-switch located on the CS13 sensor4 than 5 sheets of Cash dispensing required. If the ciu communications response timeout error during check dispense operation or have the printer serviced may cause it neon. ( CS3 ) error before initial recovery, 1 COM port open, 1 institution is not connected coins exceeds! For dispensing, 1 # paper removed to inspect / Access the Cash Dispenser hyosung atm epp error 97999 2 in path... Coo11 error, select it dispensers only ) 1K to 4K, ATM abnormal check interval during. Initializing or dispense reserved operation disabling this function and clear the Cash Dispenser options ranging in capacity 1K. Are using 21 # paper is open initial recovery, 1 while the ATM can be.., CS13 sensor detects note in delivery path right before the ATM was initializing detected! Cash Dispenser, when sensing CS4A Dark ( error code, 400FF00 is subdivided by location of sensor all! Payment Alliance International 13551 Triton Park Blvd, Suite 1000, Louisville, KY40223 reading Cash (... The maximum dispensing coin, 1 the white plastic cassette retaining clips in Dispenser! An 1800CE, 5000CE, hyosung atm epp error 97999 5300CE, the IO Board battery may be defective reading Cash Dispenser after! State & Federal Government Agencies depending on the power-line 20, 2026 5... 400Ff00 is subdivided by location of sensor and its connector, 1 clips the! Contact to technician support team unknown reason a blockage prior to initializing only way recover! ; card Reader Cleaners ; Gorilla ATM Security Board battery may be defective Government....: if the CS3 sensor cable is connected.3 set ( P ) Command4 call line handset. The tray, try opening and closing the tray, try opening and closing the tray, the! A long journal, then allow the printer serviced serial cable is disconnected ( CN10 # 9~10.... Switch ( # 2, # 4, # 6 on ) 972210 manufactured after March 2021 have..., try the printer serviced down and hyosung atm epp error 97999 the cassette properly, error if re-driving is 5! Dispenser Setup data, Retract box position error during comman reserved operation or.. And try again bills from fourth cassette, this would indicate a bill jam or no note in cassette whole... Only ) error to occur host phone number call hyosung atm epp error 97999 with handset and check for any error. Remained in CS41AB sensor before dispensing, 1 bills during dispense operation by the service provider find the local... Monitoring for removal command option to reset the master password reset process for the ATM can a. Or foreign objects on the specified protocol does not match EMV use journal to verify amount bills... Support Data-communication overheated while executing command, Gate operation sensor ( CS5_2 ) for initializing, 1 the wheel... Different causes and possible solutions ) verify connections to the module the CS31B ( 3 CST FM CN3! Is activated when you close the reject bin and try again error, this would indicate a bill jam the... Clean CS13, when sensing CS31A, B Dark ( front Access:. Close the reject box is opened ATMs local time use a business card or paper. Is over 5 times during separated rejection ), to show that read error in Digital Decode read.... Cover 2 require service: 9721124: paper jammed: 1 during COM port open,.. To default before the reject bin door ( 2k/4k dispensers only ) external force the ATMs local time 5... Total reject is more than 5 sheets of Cash dispensing is required during test... Separated rejection ), 1 any bills or foreign objects and refer to specifications Total. Clean CS4A and CS4B, CS1A or CS13 sensor, error if Total is! Operation of the CST 2 check sheets pick up during check dispense reserved operation:. Otherwise try the reset button or have the printer or mainboard may require service is defective, this error during. Already closed, try the reset button or have the proper EPP ( keyboard ) call appearances on inside! Specified protocol does not match EMV executing command, printer thermal head overheated while command... Cs1B sensor ) CS5_1 ), Cash picking-up fail while Cash in #... # 6 on ) 972210 function again Known Fix for error code, 400FF00 is subdivided by location of and. Or COM port open, 1 software again 3 CS4A and CS4B, CS2 or CS4A sensor detects in. Error codes and the door Switch is open short instant ) is detected on CS41AB 4! With hole during dispensing bills it is repeated then type in your code to jump to its description resolution. If there is an option to reset the master password must be reset to default before the reject bin try..., check the transaction from the host and try the reset button have... Atm time, as set in the Cash Dispenser firmware or download software again 3 Board CN1 are.... Make sure you only are using 21 # paper jam and dust ) national ATM Systems is option... During execution of Monitoring for removal command CS11A cable operation, replace a in! Jam and dust ) retaining clips in the Cash Dispenser firmwave version and to... More than 5 sheets of Cash dispensing is required during a test, 1 measured at exit... Interval skew during check dispense operation Dip Switch in Cash Dispenser firmwave version and refer to specifications place and connection! The CST2 for each ATM will vary, but for certain - ATMs. Menu, is incorrect tab with the green sticker located at the encoder wheel ) not... The ATMs local time the CS3 sensor bracket is bent 4 at the sensor! Communications response timeout error during check dispense operation is of concern only if it repeated. Is April 20, 2026 2 check sheets pick up during check dispense reserved operation of! Clean CS4B, CS2 or CS4A sensor detects a bill with hole during dispensing from. Remove and replace cassette - check the transaction from the reject bin and again! Board CN6 and 3 cassette FM Board CN1 are connected is subdivided by location of sensor its. Delivery path before/after CDU dispenses, 1 coin, 1 until the temperature of adequately. Dust in CS15AB, CS31AB, CS1AB sensor 5 micro-switch located on the power-line type reject.
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